COVID-19 has drastically changed the way we had been living our lives. One of its biggest impacts is on the global business environment where everything turned upside down with the entire workforce going on a work from home. Remote work proved like a challenge as neither the organizations nor the em...

There are certain professions that to date follow the traditional way of making sales. What do we mean by this, you ask? Well, we are talking about industries like pharmaceutical and medical devices where the sales rep are required to go into the field to pitch the prospects. While on one hand, thes...

The more the number of tasks performed by humans in an organization, the higher are the chances of human error. What helps alleviate these errors are solutions like artificial intelligence (AI). Zoho CRM also comes equipped with one such AI-driven conversational assistant, Zia. Zia can help reduce o...